Lost and Stolen Cards: If your card is lost or stolen, please immediately call the EagleCard Office—open Mon - Fri, 8 AM - 5 PM—at (509) 359-6184 to deactivate the card until it is found or replaced. This prevents the funds on the card from being used by someone other than the card holder.
Replacement Fee: Replacement cards cost $25. The fee can be paid that the EagleCard Office at the time of service with cash, check, Visa, MasterCard, or Eagle Flex. Cards over four years of age will be replaced at no charge.
Old Cards: Once a new card is produced, you cannot go back to an old card. This is a security feature built into our system for the protection of our card holders and cannot be overridden.
Name Change: After legally changing your name, you may contact Records and Registration to request that your name be changed in the University Banner system. Once we can see your name change has been processed, you may purchase a new card for $25. Please note that NetIDs are now printed on all EagleCards and NetIDs are not automatically changed when the name change is processed. To change your NetID, please contact the Help Desk.
Students: Students may receive their card if they are confirmed as registered for the current or upcoming term. Photo ID is required.
Employees: New employees may receive their card by presenting their dated letter of hire (issued by HR, Academic Personnel, or the hiring department.) Photo ID is required. Employees needing electronic prox access will need to see Access Control (Tawanka 122) before we can issue an EagleCard.
Retirees: Upon retiring from the University, the Benefits Office will issue a voucher for a retiree card. In order to receive a retiree card, both the voucher and the current employee card must be presented.
Please Note: Students employed by the University may not receive an employee card. Employees enrolled in University classes may not receive a student card.
Departmental ID Badge: These cards are issued at the request of the department for employees and students needing supplemental identification. New and replacement Departmental IDs will be issued only after an official request from a departmental supervisor. A valid record must be pre-existing in the current carding system in order for our staff to process these requests.
Sports & Recreation Facilities: The EagleCard Office does not issue "Community" cards. Community members and alumni should contact the URC Front Desk (Skate Rental Area) for more information.
Library Cards: The EagleCard Office does not issue "Library-Only" cards. Please see the JFK Library staff for more information.
Alumni: We do not issue cards for alumni. For alumni information and resources, please see the EWU Office of Alumni webpage.