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Accommodating Persons with Disabilities
Personnel – Human Rights &
|EWU Policy 402-03||Authority: EWU Board of Trustees|
|Effective: June 30, 2017||Proponent: University President|
Purpose: This policy prescribes university standards and responsibilities related to the requirements of the Americans with Disabilities Act (ADA) of 1990; the ADA Amendments Act of 2008; the Washington State Law Against Discrimination, RCW 49.60; and Section 504 of the 1973 Rehabilitation Act which prohibits discrimination against individuals on the basis of disability.
History: This policy revises EWU Policy 402-03, dated May 16, 2013. It was adopted by the EWU Board of Trustees (BOT) on June 30, 2017.
Applicability: This policy applies to applicants, employees, prospective students, students, and individuals who wish to participate in university sponsored events which are open to the public.
For the purposes of this policy, the following definitions apply:
- The presence of a sensory, mental or physical impairment, whether temporary or permanent, that:
- Has a substantially limiting effect on the individual’s ability to perform one or more major life activities; and,
- Is medically cognizable or diagnosable, exists as a record or history, or the person is perceived to have an impairment. Solely for purposes of determining whether a person is entitled to a reasonable accommodation, an impairment must be known or shown through an interactive process to actually exist.
1-2. Essential functions for employees
The fundamental job duties of the position that the individual with the disability holds or desires. It does not include the marginal functions of the position.
1-3. Health care professional
A person who is licensed to diagnose and/or treat the particular medical condition or conditions which are the basis of the accommodation.
- 1-4. Impairment
The term “impairment” includes, but is not limited to, any physiological disorder or condition, cosmetic disfigurement, or anatomical loss of a major bodily system, and any mental, developmental, traumatic, or psychological disorder, including but not limited to cognitive limitation, organic brain syndrome, emotional or mental illness, and specific learning disabilities.
A temporary impairment is an impairment with an actual or expected duration of six months or less.
- 1-5. Major Life Activities
Includes, but is not limited to, caring for oneself, performing manual tasks, seeing, hearing, eating, sleeping, walking, standing, lifting, bending, speaking, breathing, learning, reading, concentrating, thinking, communicating, and working.
A major life activity also includes the operation of a major bodily function, including but not limited to, functions of the immune system, normal cell growth, digestive, bowel, bladder, neurological, brain, respiratory, circulatory, endocrine, and reproductive functions.
1-6. Perception of Impairment
A person is perceived as having an impairment for purposes of this policy if the person demonstrates he or she has been subjected to discrimination because of an actual or perceived physical or mental impairment, which is not transitory and minor, whether or not the impairment limits or is perceived to limit a major life activity.
1-7. Qualified person with a disability
An individual with a disability who meets the skill, experience, education and other job-related requirements of the position held or desired, and who, with or without reasonable accommodation, can perform the essential functions of the job.
1-8. Qualified student with a disability
A student who, with or without reasonable accommodations, meets the academic and technical standards required for admission to, participation in, and/or fulfilling the essential requirements of university programs or activities.
1-9. Reasonable accommodation
Any modification or adjustment to the work or university environment that makes it possible for a qualified person or student with a disability to perform the essential functions of the job or to participate in a program, activity or benefit from a service provided by the university but which does not result in undue hardship to the university or a fundamental alteration to its educational programs and activities.
1-10. Service and Assistance Animals
Policies and procedures regarding service and assistance, comfort or therapy animals are covered in EWU Policy 402-05 and EWU Policy 204-08, Service and Assistance Animals in University Housing.
1-11. Substantially Limits
“Substantially limits” means a person is unable to perform a major life activity that the average person in the general population can perform or is significantly restricted as to the condition, manner or duration under which the person can perform a particular major life activity as compared to the condition, manner, or duration under which the average person in the general population can perform that same major life activity. Whether an impairment substantially limits a major life activity is determined without regard to the ameliorative effects of mitigating measures, such as medication. A limitation is not substantial if it has only a trivial effect.
Persons with disabilities are an integral part of the Eastern Washington University community, and the provision of equal access to programs, services and activities through reasonable accommodation is a campus-wide responsibility and commitment. In accordance with the Americans with Disabilities Act (ADA) of 1990; the ADA Amendments act of 2008, the Washington State Law Against Discrimination, RCW 49.60; and Section 504 of the 1973 Rehabilitation Act, Eastern Washington University is committed to preventing discrimination against persons with disabilities and shall provide reasonable accommodation as described herein and to the extent required by state and federal law.
A qualified person with a disability has the right to request and receive reasonable accommodation in all aspects of employment and education. This includes, but is not limited to, all phases of employment, training, promotions, transfers, benefits, leave, performance evaluations, compensation, separation from employment, academic adjustments, auxiliary aids, and housing or dining accommodations.
Nothing in this policy shall be construed to require an individual with a disability to accept an accommodation, aid, service, opportunity or benefit provided, which such individual chooses not to accept.
2-2. ADA Compliance Officer
The University’s Director of Equal Opportunity, Affirmative Action, and ADA Compliance serves as the University ADA/Section 504 Compliance Officer. The Director’s office is located in the Office of Equal Opportunity, serves as the primary point of contact for all issues related to compliance with ADA. The ADA Compliance Officer:
- monitors and reports on ADA compliance issues;
- investigates failure to accommodate and disability discrimination complaints;
- provides advice and consultation to the university community regarding ADA requirements; and
- provides assistance as needed in coordinating efforts to address ADA requirements.
Director of Equal Opportunity and Affirmative Action
218 Showalter Hall
- The provisions of this policy shall be conveyed to new employees during employee orientation.
- EWU employees and their supervisors are expected to be familiar with EWU policy and procedure for requesting reasonable accommodations.
Training sessions are offered through the cooperation of Disability Support Services, the Office of Equal Opportunity, and the Human Resources Office.
Information pertaining to a person’s disability or a request for reasonable accommodation is considered sensitive and is protected by federal and state laws. To protect the privacy of those involved, all information will be maintained in a confidential manner. During any process under this policy, information will be disseminated on a need-to-know basis. Supervisors, managers, faculty members, advisors and coaches may be informed regarding necessary restrictions on the work or duties of an employee or student and necessary accommodations.
Employees and students are not required to disclose to their supervisors, faculty members, advisors or coaches the medical basis for a requested accommodation. Supervisors and faculty members must not ask for personal medical information if it is not volunteered. Persons seeking an accommodation may be required to submit medical documentation of a disability and any resulting significant limitations to the Human Resources Office and/or Disability Support Services.
Medical records related to an employee’s reasonable accommodation shall be kept in the employee’s accommodation file that is maintained by the Human Resources Office which is separate from the personnel file.
Medical records related to a student’s reasonable accommodation shall be kept in the Disability Support Services office and are considered student education records under the Family Education Rights and Privacy Act (FERPA). These records are kept separate from the student’s academic record.
2-5. Undue Hardship
Eastern Washington University does not have an obligation to provide a reasonable accommodation that would impose an undue hardship on the operation of the institution or fundamentally alter University programs or activities. An accommodation that would be excessively costly, extensive, substantial, or disruptive, or result in a fundamental alteration of the nature or operation of the institution, program, or course may pose an undue hardship.
Determinations of undue hardship will be made in accordance with the provisions of the Americans with Disabilities Act and related federal and state laws.
The Vice President for Business and Finance is the approval authority for undue hardship determinations.
If it is determined that a particular accommodation would impose an undue hardship, Eastern Washington University will consider whether there are alternative reasonable accommodations that would not impose such hardship.
EWU does not discriminate on the basis of disability or the use of a trained service animal by a person with a disability, nor does it exclude qualified individuals with disabilities from participation in or receipt of EWU’s programs and activities, as provided for in state and federal law.
Additional information about EWU’s commitment to non-discrimination is contained in EWU Policy 402-01 (Discrimination, Sexual Harassment, & Sexual & Interpersonal Violence).
This policy does not provide rights or obligations not provided by applicable laws.
2-8. Direct Threat
An individual with a disability may be prohibited from participating in a program, activity or job duty if the individual poses a direct threat to the health and safety of others, to the extent permitted by federal law.
2-9. Other References
Americans with Disabilities Amendment Act
EWU Policy 203-05 (Accessible Technology)
EWU Policy 204-08 (Service & Assistance Animals in University Housing)
EWU Policy 402-01 (Discrimination, Sexual Harassment & Sexual & Interpersonal Violence)
EWU Policy 402-05 (Service & Assistance Animals)
EWU Guideline 402-01 (Investigations)
EWU Guideline 501-03: Supplemental Instructional Materials for Students with Print Access Disabilities
Section 504 of the Rehabilitation Act
WAC 172-115 (Pet Control)
Washington Law Against Discrimination
3. Accommodations for Students and prospective students
A student or prospective student who seeks accommodation must contact the Disability Support Services (DSS) office to initiate a request for accommodation. Lack of advance notice and documentation may delay the availability of accommodation(s).
3-1. Disability Support Services
The Disability Support Services (DSS) will:
- Maintain a website that provides information about this policy and how to request accommodation;
- Process requests for reasonable accommodation for qualified students with disabilities and prospective students;
- Assess, on a case-by-case basis, the effect of a student’s disability on his/her ability to perform the essential functions of his/her program based on appropriate documentation;
- Coordinate and facilitate an interactive process that includes review of relevant and appropriate documentation and discussion with the student, to identify reasonable accommodation(s) to recommend so the student can access University programs, activities and services;
- Coordinate implementation of reasonable accommodations in consultation with faculty and departments/units;
- Provide assistance to departments and programs in matters related to ADA compliance and reasonable accommodation; and,
- Assist with the acquisition of auxiliary aids and adaptive equipment.
3-2. Qualifying for Reasonable Accommodation
To qualify for reasonable accommodation, a student or prospective student must have a disability and request an accommodation from DSS. In order to develop a reasonable accommodation plan, DSS will request an evaluation of a student’s ability to perform essential functions of a class, program, or activity and a recommendation for a reasonable accommodation plan from a qualified health care provider.
EWU will provide reasonable accommodations for known physical or mental limitations of qualified students with disabilities so long as doing so does not impose an undue hardship on EWU or fundamentally alter an educational program or activity. Reasonable accommodations may include providing appropriate core services necessary to ensure equal access, such as early registration or providing materials in alternative formats.
3-3. Obligations of Faculty and Staff
When working with students with disabilities, faculty and staff will:
- Inform students of academic and programmatic standards established by the department and make these available in written and alternative format.
- Refer students who inquire about accommodation to Disability Support Services.
- Coordinate efforts regarding accommodations for students with the disabilities support services office.
- Fully comply with the requirements contained in approved accommodation plans.
- Ensure instructional materials are accessible. Faculty and staff may seek assistance from DSS or the Director of Academic & Emerging Technologies.
3-4. Course Substitutions
If a qualified student with a disability seeks a course substitution as a reasonable accommodation, the student should submit a request for such an accommodation and provide the necessary medical documentation to DSS. DSS will assist the student through the following process:
- If the student seeks substitution of a general education requirement as an accommodation, the student must submit a request for special consideration to the Academic Appeals Board.
- If the student seeks substitution of a requirement for a major or professional certification, the student must submit a request to the appropriate academic department.
- Procedure and Standards. Either the Academic Appeals Board or the academic department, depending on the request, will consider whether the student is a qualified student with a disability and whether other means of accommodation have been determined inappropriate and/or exhausted. Course substitutions are made on a case-by-case basis upon a student’s request and when the Academic Appeals Board/department determines the student’s disability makes completion of the requirement impossible, the course requested for substitution is not an essential component of the academic program, and, thus, the substitution does not fundamentally alter the integrity of the academic program.
- If a student is denied a substitution request by either the Academic Appeals Board or an academic department, the student may file an appeal with the Provost within 21 days of receiving notification that the board or department denied the request.
4. Accommodations for Job Applicants
The Human Resource Office provides information and assistance to job applicants who request accommodation. Human Resource Services shall:
- Ensure position announcements do not contain discriminatory language prior to posting the position and that qualification standards, employment tests, or other selection criteria do not screen out or tend to screen out an individual with a disability unless they are consistent with the business necessities of the University.
- Ensure recruitment and advertising literature set forth legitimate requirements for positions based on job requirements and business necessities. The applicant portal will describe the process by which applicants with disabilities may request accommodations in the application process.
- Ensure information about job openings and guidance for applicants with disabilities is easily accessible.
- Serve as the point of contact for applicants who are requesting accommodation. Applicants requesting accommodations are responsible for initiating contact with the Human Resources Office.
- Respond to requests for accommodation allowing for sufficient time for the applicant to submit the application by the deadline date.
4-1. Pre-employment Testing & Inquiries
- Pre-employment testing. Pre-employment tests may be used at any phase of the application process to determine if an applicant possesses the requisite skills to perform an essential function of the job. Alternative or accessible testing shall be made available, if feasible, on request.
- Pre-employment inquiries. Pre-employment inquiries shall be made based on an individual’s ability to perform the essential functions of a position, and not be phrased in terms of the existence, nature or severity of a disability. Under no circumstance shall medical examinations be made prior to a conditional offer of employment.
5. Accommodations for Job Applicants
An employee who seeks accommodation must contact the Human Resources Office (HR) to initiate their request.
5-1. Human Resource Office
HR serves as the point of contact for employee accommodation requests. HR will:
- Maintain a website that provides information about this policy and how to request accommodation.
- Process employee requests for reasonable accommodation.
- Assess on a case-by-case basis based on relevant and appropriate documentation whether the effect of the employee’s disability on his/her ability to perform the essential functions of his/her job.
- Coordinate and facilitate an interactive process between the employee, the employee’s supervisor,, and other appropriate persons, the purpose of which is to discuss accommodation options and to identify what reasonable accommodation(s) will be selected. All decisions with regard to reasonable accommodations shall be made on a case-by-case basis.
Coordinate implementation of approved accommodations. The supervisor is responsible for ensuring that needed accommodations are provided.
5-2. Qualifying for Accommodation
To qualify for reasonable accommodation, an employee must have a disability as defined in the Americans with Disabilities Act and Chapter 49.60 RCW and be able to perform the essential job functions, with or without accommodation, at the established performance standards.
In order to implement a reasonable accommodation plan, HR may require an employee provide documentation from a health care professional sufficient to substantiate the employee has a disability and the functional limitations that require a reasonable accommodation. If medical information appears to be contradictory or EWU cannot get clear information from the employee’s health care provider, EWU may require the employee to participate in an independent medical examination (IME). IMEs are obtained at EWU’s expense.
Failure to provide the appropriate requested documentation or to cooperate with EWU’s efforts to obtain such documentation will prevent the employee from being considered a qualified person with a disability.
5-3. Consideration of Reasonable Accommodation Requests
Through an interactive process, the university will assess a reasonable accommodation request to determine if it:
- makes it possible for the employee to do the essential functions of the job;
- does not fundamentally alter the nature of the job;
- if there are other accommodations available that would also make it possible for the employee to perform the essential functions of the job; and/or
- does not result in an undue administrative or financial hardship. All resources of the university should be taken into consideration to determine if an accommodation would be an undue hardship for the university. A denial based on undue hardship must be approved by the Vice President for Business and Finance.
- A written rationale must be provided detailing the factors that were taken into consideration if an accommodation is determined not to be reasonable.
5-4. Separation Due to Disability
If an employee can no longer perform the essential functions of their job, with or without reasonable accommodation, or if there is not reasonable accommodation possible or available, including placement in an alternative position, the employee will be separated from university employment. Such separations will comply with the provisions of all applicable laws, policies and labor agreements. A qualified employee with a disability can refuse an accommodation, but if the employee is unable or unwilling to perform the essential functions of a job at a satisfactory level without the accommodation, they will be separated from employment.
6. Public Access
The University ADA /Section 504 Compliance Officer is the university point of contact for issues regarding an accommodation for architectural access, or to remove barriers to access on campus.
Section 50.50 of the State Administrative and Accounting Manual (SAAM) includes specific requirements for scheduling events in state and non-state facilities. The intent of the section is to ensure that state agencies conduct hearings, conventions, conferences, meetings and formal training sessions in barrier-free facilities so that individuals with disabilities are not excluded from participation. University employees are responsible for adhering to these requirements when planning events.
6-1. Events and Activities
It is the responsibility of the EWU faculty, staff or student who oversees a program or activity to ensure that the program or activity is accessible and that proper notice regarding requests for accommodation has been made. Technical assistance is available from the University ADA/Section 504 Compliance Officer and Disability Support Services. The person(s) responsible for the event or activity shall:
- Collect information regarding access needs and provide reasonable accommodations for events and activities that they sponsor.
- Ensure that all notices, e.g., fliers, advertisements, posters or brochures, which publicize a program, activity or service, include a reasonable accommodation statement. For example:
“If you need a reasonable accommodation to fully participate in this event please contact [person] at [phone number and e-mail address] or TTY Relay Station 1-800-833-6384. Please make your needs known as soon as possible to allow sufficient time for effective accommodations, preferably by [insert day of week and date of 4 business days prior to the event]. All notices for meetings open to the public are subject to this requirement.
- Ensure that registration forms include reasonable accommodation statements.
- Ensure that the facility where the program, activity or event is held is accessible.
- Work with the person who requested accommodation to determine the most appropriate and reasonable accommodation.
- Document all actions pertaining to addressing the need for accommodation.
Public accommodation features of facilities and equipment that are required to be readily accessible to persons with disabilities shall remain in operable working condition.
Individuals with disabilities shall be permitted to be accompanied by their service animals, not emotional support animals, in all areas of a public entity’s facility where members of the public are allowed entry.
EWU shall not require an individual with a disability to pay a surcharge for their service animal,
Individuals who believe they have been subject to discrimination based on their disability or their request for reasonable accommodations may file a complaint by contacting the Office of Equal Opportunity. Complaints are handled as prescribed in EWU 402-01: Discrimination, Sexual Harassment & Sexual & Interpersonal Violence and EWUG 401-01 Investigations..
7-2. Complaint Procedure
- Any individual who believes that he/she has experienced discrimination on the basis of disability may seek resolution through the Office of Equal Opportunity. Information and consultation on these procedures are available through the Office of Equal Opportunity, or by calling Disability Support Services or Human Resources.
- These rules are construed to protect the substantive rights of interested people, meet appropriate due process standards and assure that Eastern Washington University complies with the ADA, Section 504, the Washington State Law against Discrimination and their implementing regulations.3. At any time, individuals also have the right to file a complaint with the appropriate state and/or federal enforcement agencies.
7-3 External Agencies
Discrimination on the basis of a disability may be resolved through the university. However, an aggrieved individual also has the right to file a complaint with and/or seek additional information from one or more of the following agencies:
Equal Employment Opportunities Commission
Seattle Field Office
909 First Avenue
Seattle, WA 98104-1061
Telephone: (800) 669-4000
Fax: (206) 220-6911
TTY: 1 (800) 669-6820
SAL Video: (844) 234-5122
Washington State Human Rights Commission
Spokane District Office
1330 N. Washington St., Suite 2460
Spokane, WA 99201
Telephone: (509) 456-4473
Washington State Human Rights Commission
402 Evergreen Plaza
711 South Capitol Way, Suite 402
Olympia, WA 98504
Telephone: 1 (800) 233-3247
TTY 1 (800) 300-7525
U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, N.W.
Disabilities Rights Section – 1425 NYAV
Washington, DC 20530
Telephone: 1(800) 541-03014609
TTY: 1 (800) 514-0383
Fax: (202) 307-1197
Office of Civil Rights
U.S. Department of Education
915 Second Avenue Room 3310
Seattle, WA 98174-1099
Telephone: (206) 607-1600
TDD: (800) 877-8339